Facebook’s features
From the united states, it bacame worldwide sns
Be set to a friend, contents could be shared
Anyone can make page and manage it easily
There is no 일촌공개 – anyone can check updating
Through function 'like', express one's good feeling
6. It is easy to access in mobile
Major users age are 20 to 30
Acquaintance based network + openness
sharing of c
Customisation(고객맞춤 제작)
Improve added value of employees
고객 스스로 문제 해결 가능화
종업원 증원 필요 없이 사업 영역 확대
회사의 인력 자원을 단순업무에서 상위 문제로 배정
Virtual integration
공급자와 고객의 역할 구분을 통합
PEOPLE
대학교육 이수college educated
다른 call center reps보다 더 낳은
consumers spend a higher proportion on wine.
• The prime wine consuming age group are a growing proportion of the population and their wealth share is increasing.
• Wine fits lifestyle shifts in flavour
of natural, customised and health products and a desire for quality experiences.
• The globalisation of consumer preferences is extending these Western behaviours to Asia.
Video sharing website.
Three former PayPal employees created YouTube in February 2005.
Chad Hurley, Steve Chen and Jawed Karim.
November 2006, YouTube LLC was bought by Google.
Unregistered users can watch the videos.
Registered users are permitted to upload an unlimited number of videos.
Potentially offensive content are available only to